LiveVox Dials Into Improved Sales Commission Management with Xactly
Company Taps Xactly Express to Eliminate Error-Prone Spreadsheets and Gain Additional Value from Salesforce CRM
SAN JOSE, CA - April 6, 2011 - Xactly Corporation, the leader in on-demand sales performance management (SPM), today announced that LiveVox, a leading provider of cloud contact center solutions has selected Xactly Express to automate the management and payment of sales commissions. LiveVox offers a patented, fully burstable inbound/outbound cloud contact center platform that integrates predictive dialer, ACD, IVR, call recording and business analytics applications.
With contact centers increasingly leveraging the cloud, LiveVox has quickly grown in both revenue and headcount in recent years. As the company continued to grow, their current spreadsheet-based processes were becoming cumbersome and error-prone, and did not provide the visibility the company needed to improve sales performance. To meet the changing needs of its business, LiveVox selected Xactly Express to automate the management and payment of sales commissions and provide better insight into sales results.
"As our sales team grew, our old Excel-based sales commission management model became unwieldy and increasingly difficult to administer. Xactly Express will enable us to automate the entire process - saving valuable time and resources," said Paul Shaffer, Corporate Controller, LiveVox. "In addition, Xactly Express offers native integration with salesforce.com, which we use extensively not only for tracking leads, prospects, and customer activity, but also for tracking development and support cases. With salesforce.com as the backbone of our infrastructure, the ability to integrate our ERP, CRM and sales commissions solutions makes the combination of salesforce.com and Xactly that much more powerful, and will provide tremendous value and insight for LiveVox."
Xactly Express is the industry's first self-service sales compensation management software designed specifically for SMBs. With a guided, intuitive workflow, Xactly Express enables users with little to no compensation administration experience to rapidly create sales commission plans, calculate commissions, and export payments to payroll, all from a single, easy-to-use solution. Delivered in the cloud using the salesforce.com Force.com platform, Xactly Express can be up and running in a matter of hours, with no additional hardware or professional services investments.